Shipping Policy

Everything below is exactly what we do. If anything goes wrong with your order, message us on WhatsApp at 0331 4573050 — a person replies.

Cash on Delivery

You pay the rider in cash when the parcel reaches your door. We do not take advance payment, and you do not need a card or a bank account to order.

Please only place an order you intend to accept. Refused deliveries cost us the courier charge in both directions, and we are a small team.

Delivery charges

• Flat delivery: PKR 300 on every order
• The same rate applies to single products and the Complete Hair Care System
• The delivery charge is shown separately at checkout, on top of the product total

Delivery time

Orders reach anywhere in Pakistan — Lahore included — within 2–3 working days. Orders placed before 4pm are usually dispatched the same day. You will get a tracking number on WhatsApp once the courier collects your parcel.

How ordering works

Add what you want to the cart, fill in your name, phone number, city and address, and WhatsApp opens with your order written out. Send it and we will reply to confirm. An order is confirmed once we have replied — not when you first send the message. We take orders and provide support on WhatsApp only, and we do not take phone calls.

Damaged or wrong item

Send us a photo on WhatsApp within 48 hours of delivery and we will replace it at our cost. No argument, no forms.

Returns and refunds

Covered in full on our Refund Policy page.