Refund Policy

We would rather sort a problem out than keep your money. If something is wrong, message us on WhatsApp at 0331 4573050.

Unopened products

If the bottle is unopened and still sealed, you can return it within 7 days of delivery for a full refund of the product price. Delivery charges are not refundable unless the item arrived damaged or we sent the wrong thing.

Opened products

For hygiene reasons we cannot resell an opened bottle, so opened bottles cannot be returned as a matter of course. That said — if you have used it and it genuinely is not working for you, message us anyway. We will look at it case by case rather than hide behind this page.

Damaged, leaking or wrong item

Send a photo on WhatsApp within 48 hours of delivery. We replace it at our cost, including the return courier. You do not need to send the damaged item back first.

How to start a return

WhatsApp 0331 4573050 with your name, the phone number you ordered with, and what went wrong. We will arrange collection or share a return address.

How long a refund takes

Because orders are Cash on Delivery, refunds are paid back by the method that suits you — usually an easypaisa or JazzCash transfer — within 3 working days of the returned item reaching us.

What is not refundable

• Delivery charges, unless the item was damaged or incorrect
• Orders refused at the door without contacting us first
• Opened bottles returned without a conversation, per the section above